Research & Development Services

Whether your product or service is on the drawing board, in production, or in use by customers, PCI can deliver customized research and testing programs to significantly improve the customer experience and your organization's bottom line; services include:

•   Best Practices Development

•   Competitor Assessments

•   Criterion/ Metrics Development

•   Expert Testimony & Reports

•   Human Factors Audits & Training

•   Research Project Management

•   Research Program Development

•   Risk Assessment & Mitigation

•   Technology Assessments 

•   Usability Testing

•   User Interface Design.